DATA BREACH RESPONSE
Data Breach Responses
With decades of experience handling time-sensitive projects, Rust is well equipped to address your breach response at a moment’s notice. Our notification, contact center, and project management services, all within our secure environment, mean our clients can rest easy that their breach response is in good hands. Our no-cost master service agreements speed the process even more by taking care of the details before an incident occurs.
- When a public university with which Rust had established a master service agreement experienced a breach affecting approximately 150,000 individuals, Rust rapidly ramped up call center service and also supported the large volume of breach-related email the university was receiving.
- A non-profit healthcare organization selected Rust to administer a data breach response. Within days, we prepared notification letters and set up call center support in six different countries and languages, including Cantonese, English, Korean, Mandarin, Russian, and Spanish.
- Within 24 hours of a Fortune 500 financial institution contacting Rust about a data breach, we had 200 CSRs training to take their calls. Over the next four weeks, Rust answered 100,000 phone calls and sent follow-up emails to callers as part of our 24/7 service.
Director, Business Development