DATA BREACH RESPONSE
With decades of experience handling time-sensitive projects such as recalls, Rust is well equipped to respond at a moment’s notice. Our no-cost master service agreements speed the process even more by taking care of the details before an incident occurs, allowing us to often set up your call center within one day.
No recall is too big: Rust has administered individual projects requiring us to mail tens of millions of notices, staff more than 1,000 customer service reps, and take more than 3.6 million calls—and we regularly manage hundreds of concurrent matters. Our capacity and infrastructure allow us to provide attentive service to every project of any size.
- European Union Consumer Audio and Video Equipment Recall Rust estimated the response rates for each of the five required languages and retained over 100 CSRs to meet those volumes. Within days, we established toll-free numbers for each country with affected customers and routed those calls to our Minneapolis headquarters.
- Infant Care Product Recall When the story of this nationwide recall went viral, the company’s internal resources were overwhelmed. Within two days, our call center was fully staffed and phones were live.
- Automotive Product Recall Program Rust operators assisted callers by using an online tool to locate nearby retail locations and schedule service appointments (more than 52,000 appointments in total). We also mailed more than 3.7 million notification letters.
- Food Product Recall Rust received a call at 6:30 a.m. notifying us of this recall. We responded with a phone line including approved IVR scripting in just over eight hours. Spanish translations and live operators were in place the following day.
Director, Business Development